Prepare for Better Performance

Keep field service representatives on schedule and productive. From proximity-based dispatch, to a 360-degree customer view, to turn-by-turn direction, TethrOn’s quick start field service app sets your employees up for customer success.

Proximity-based Scheduling

Dispatch field service employees by proximity using geo-location information. Accepted service order assignments are automatically scheduled on employee calendars to be viewed by the day/week/month. Managers receive notification of rejected assignments.

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360-degree Customer Information

With a single click, representatives view customer contacts, history, location and directions. Contact information can be updated anytime, anywhere.

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Account details may include contracts, SLAs, warranty support, and videos.

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Turn-by-turn Directions

Using native device mapping the app provides turn-by-turn directions. Drivers arrive on time, with less frustration.

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Optimize Field Service

Ensure superior customer service with real-time customer communication, immediate access to repair instructions, and parts ordering.

Every TethrOn app includes complete offline support anywhere, even when Internet access is not available. Once a connection is re-established, data is synced bi-directionally. Sync speeds are incredibly fast, handling more than 250,000 records a minute.

Real-time Customer Communications

Device-integrated messaging via SMS or email makes it seamless to keep customers updated on arrival status.

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Guided Service Calls

To ensure efficient and accurate service calls, a wizard guides representatives through their visit from initial instructions to service order finalization.

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Repair Support Documentation

Increase efficiency with fast and seamless access to product and repair manuals through the app.

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Parts Inventory/Ordering

Comprehensive parts information from inventory systems is available in the field. Locate parts by searching from within the app or by scanning QR codes with the mobile device.

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eSignature

Capture a digital signature within the app to finalize the service request.

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Reports

Performance Tracking

App check-in and check-out timestamps representatives arrival and departure to automatically track task duration along with the work performed.

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Performance Reporting

Performance is tracked as work is completed in the field and automatically added to a timesheet. This frees time previously spent on admin to be dedicated to more field service calls.

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High-Performance Apps

Delivered in 45 Days

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